Make Product Returns and Exchanges Hassle-free with Our Returns Management System
With our ecommerce returns management software (RMS), you can quickly and easily create, process, and manage your customers’ and suppliers’ returns. Make refunds and exchanges a painless and hassle-free process, and turn returns into an opportunity to strengthen customer relationships, improve your messaging, and better inform your purchasing strategy.
Who Is It for?
Returns management software helps streamline returns, refunds and exchanges for any business that sells to customers or deals with third-party suppliers, including:
- SME eCommerce retailers – Khaos Control Cloud and Khaos Control Web (our eCommerce solution) are ideal for smaller businesses as they offer a full RMS solution without the need for expensive hardware, IT support or other overheads.
- Multichannel brands – whether you’re selling online, in-store or both, Khaos Control unifies the returns process across channels and delivers comprehensive real-time reporting.
- Logistics and warehousing brands – handling high volumes across global markets, you need scalability, comprehensive partner integrations and the ability to configure rules for different countries. Khaos Control gives you all this and more, with no limits on SKUs, orders or customers.
- Apparel and footwear retailers – shopping for clothing or footwear online carries a high risk of returns. Make them simple for both customers and your team with automated workflows and tailored communications, including promotions, pre-populated labels and credit notes.
See how we can help your business.
Customer Returns in an Instant
Customer returns are a challenge for any business, however large or small. Our solution allows for quick and easy returns processing, whether from the original sales order or on an ad-hoc basis.
With your returns management fully integrated into the Invoice Manager, it’s simple to review and manage returns at a high level. You’ll be able to easily spot and resolve any sticking points in the process, enhancing your customer experience. Returns also feed into the CRM solution, providing you with data on what customers are returning, which customers are making the most returns and more.
Exchanges Made Simple
Product exchanges seem simple from the outside: a customer chooses an alternative product or size and the original product is swapped for the new one, prices are balanced out and the customer gets an email confirmation. Behind the scenes, however, the process is complicated, especially if you’re an SME with no ERP solution.
Our returns management software makes this complex process much easier. With a few clicks and drags, your customer can be on their way with their replacement, and everything in your back office is taken care of. From balancing credit notes, to booking in and quarantining returned stock and despatching replacement products – our ERP software covers everything.
Process Credit Notes and Refunds More Easily
Sometimes, the only solution is to provide a customer with a refund. If this happens, it’s vital to have a solution in place that lets you process the refund as quickly and efficiently as possible.
Our fully integrated refund process allows you to generate and process refunds straight from the customer’s original sales order, even including contacting your payment provider to refund the customer’s card. There’s no double-entry and no need to take the customer’s card details over the phone again – the whole process is dealt with cleanly and quickly.
Analyse Your Returns to Improve Your Processes
Returns management isn’t just about processing refunds and exchanges; it’s also about understanding what your customers are returning and why. This is crucial to ensuring that purchasing, handling and other mistakes are avoided in the future.
Our RMS gathers the relevant data at the point of generating and processing returns. This ensures you get a detailed and accurate picture of why goods are being returned and whether there are any issues you need to address. Our reporting tools let you track which products are returned the most, so you can identify trends and potential problem areas, and make informed changes to reduce the chance of returns in the future.
Over 30 Powerful Marketplace & Platform Integrations
Powerful Features, Seamless Returns Workflows
Self-serve platform
Customers can manage returns themselves through our Khaos Control Web solution. This bespoke web platform integrates with your Khaos Control Enterprise or Cloud solution.
Exchange with the same or other products
Easily enable customers to return their product in favour of a replacement, whether this is the same product (in the case of damage or fault) or a different product.
Produce credit notes & paperwork quickly and easily
With Khaos Control’s returns management system, you can produce all documentation relating to a return at the click of a button, including credit notes, labels and invoices
Automate emails
Save time and reduce errors or missed communication with automated emails, tailored to ….
Track returns in real time
Generate unique codes for each return so that customers and suppliers can track their status in real time.
Why Choose Khaos Control?
Khaos Control and Khaos Control Cloud are all-in-one ERP solutions that make business management simple. With Khaos Control, you don’t just get a returns management system, you get a fully-integrated suite of solutions designed to save time, reduce costs and build excellent relationships with customers and suppliers. No need for multiple systems – Khaos Control has got you covered.
Unlike other solution providers, we don’t have multiple price plans or extra charges for additional features. We charge based on the number of users you need, which allows you to take advantage of all our features and an unlimited number of SKUs, orders, customers and channel connections.
Frequently Asked Questions
Returns management software (RMS) is a software solution that helps retail and ecommerce businesses manage the complex process of product returns. With an RMS in place, businesses can streamline the process of making returns or exchanges or processing refunds for both the business and the customer. This leads to better customer experience, reduces errors and means less time is spent on manual returns processing.
Through branded, self-serve returns portals, automated workflows, integration with CRM functionality and the ability to view all data in real time, you can provide a friction-free returns experience for all your customers, including offering discounts and other incentives, generating credit notes and tailoring email communications. If you can make this process seamless and turn a negative into a positive, you’ll increase the chances of the customer returning.
Yes – we offer over 30 powerful integrations with the most popular online marketplaces, ecommerce solutions and shipping platforms, including Amazon, eBay, Woo, Adobe Commerce (formerly Magento), FedEx, Stripe and PayPal.
If your solution is not on our list, we also offer bespoke integrations or you can create your own integration using our third-party API.
Absolutely! Khaos Control’s solutions are fully scalable for businesses of all sizes. There are no limits on SKUs, orders, returns or channel connections, so even multinational enterprise businesses can benefit from the full suite of features.
With detailed analytics, fully customisable workflows and the ability to set rules for different markets, it’s a fully integrated, fully compliant returns management solution.
Transform your business with Khaos Control
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